At Buychic, your satisfaction is our priority. We strive to ensure you are delighted with your purchase. If you’re not completely satisfied, we’re here to help with our straightforward refund and return policy.
Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as an order confirmation email or receipt, must be provided.
Non-Returnable Items
The following items are non-returnable:
- Plants that have been repotted, damaged, or tampered with.
- Items purchased on clearance or as part of final sales.
- Gift cards and promotional items.
How to Initiate a Return
- Contact Us: Email us at Support@buychic.shop or call +44 800 169 0409 to request a return.
- Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Instructions: We will provide you with a return address and any additional instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- We recommend using a tracked shipping service to ensure the safe return of your item.
Refund Process
Once your returned item is received and inspected, we will notify you via email. Refunds are processed as follows:
- Approved Refunds: If approved, your refund will be issued to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, partial refunds may be granted (e.g., for items not returned in their original condition).
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. Include photos of the damage or error, and we will resolve the issue promptly with a replacement or full refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or credit card provider as processing times may vary.
- Contact us at Support@buychic.shop for further assistance.
Contact Us
For any questions or concerns regarding refunds or returns, please reach out:
- Email: Support@buychic.shop
- Phone: +44 800 169 0409
- Address: 4 Vulcan Cl, Dewsbury WF13 2PW, United Kingdom
Thank you for shopping with Buychic! Your trust and satisfaction mean the world to us.